Derbyshire Tech Help
Derby and Derbyshire's best Technology and Computer consultancy for support, upgrades, training and services to private individuals and small businesses

Privacy Policy

As a sole trader, trust between myself and my customers is everything. This policy outlines what, how and why your data is collected and used.

 

This policy was last updated 1st June 2019.

Data Collection

As little personal data as possible is collected to allow communication and provide you with the services offered. This data is typically:

  • Your Name.

  • Your Email Address.

  • Your Telephone Number.

  • Your Home / Business address.

If you choose to pay for services with a card your details are transmitted to one of two payment providers to facilitate payment.

This data is collected in two ways:

  • Data you submit via the contact form on this website.

  • Data you provide in person, on the telephone, by text message or email.

Data Processing

Your personal data is used for three purposes:

  • To communicate with you directly.

  • To issue you with an invoice.

  • To process payments made with a card.

Your data is not and will never be sold to anyone, ever.

Some data is shared with third parties for invoicing, payment:

  • The invoicing platform Harvest to track work time & issue invoices.

  • The payment provider Square to process in person card payments.

  • The payment provider Stripe to process online card payments.

Electronic communication & data storage are provided via third party services:

  • EE Ltd.

  • Microsoft Corporation.

  • Apple Inc.

Accessing your data

It is your right to request a copy of all data held about you. You also have the right to request the data held to be erased.

  • Should you request a copy of data held about you it will be provided as soon as possible after the request has been received and no later than 30 days after.

  • Should you request that data held about you is deleted, it will be carried out as soon as possible after the request and no later than 30 days after.

Some data is not erased as part of a request. HM Revenue and Customs in the United Kingdom require that a minimum of five years of records after the 31st January submission deadline of the relevant tax year are stored. This means copies of any invoices issued within that period are retained. Invoices include your name & address. Invoices issued prior to the 1st April 2019 may also include your email address.

Cookies

Cookies are simple text files that your web browser uses to record some settings relevant to each website you visit. 

This website uses cookies from Squarespace, the platform on which this website is built. Their analytics & statistics are used to determine how many people visit the website and how popular each page is.

Other Websites & services

This policy & website refers to other services and contains links to other websites. This privacy policy only applies to Andrew King t/a Derbyshire Tech Help so please take the time to read the privacy policies of any services mentioned or sites you link to from this one.

Contact

Please do not hesitate to get in touch if you have any questions with regard to this privacy policy or how your data is held or used. Please send all correspondence via email to andrew@derbyshiretechhelp.com or use the contact form.